Return & Refund Policy

Return Process:

Customers desiring to return an order for a refund or exchange are allotted a 7-day window from the invoice date to initiate the process. The return procedure is contingent upon two fundamental conditions:

1. Return the product to the store in its original packaging and the same condition as delivered.
2. Present the invoice associated with the product during the return process.

Policies:

Products acquired through online transactions on our website are eligible for return at any of our physical stores. It is imperative to handle the intended return products with care, refraining from usage, and ensuring they are maintained in their original condition. Any losses or damages incurred to the products while in the possession of the customer are not the responsibility of the company. In such instances, the company reserves the right to decline return or exchange requests. Returns or exchanges for products customized based on customer requests are not accepted according to our standards.

In the event of an erroneous, damaged, or non-matching product delivery, a refund equivalent to the purchase price will be issued. Regardless of the situation, customers are obligated to return the incorrect, damaged, or inaccurate products as promptly as possible in their original condition.

Exchange Process:

Customers seeking to exchange products may visit the nearest store to return the item and acquire alternative products. The availability of the desired product and the exchange procedure will adhere to the company's policies.

Refund Process:

Upon receiving the returned or exchanged products, the company will initiate the refund process, excluding any delivery fees paid.

Shipping Fees:

Customers are responsible for any local or international shipping fees associated with the return or exchange.

Purchase Vouchers:

Products acquired through purchase vouchers are eligible for exchange only, as the voucher is non-refundable.